3rd Week Submissions-Dialogues

 TELEPHONE ROLE PLAYS

A : Hi, good morning, my name is Warda. Sorry to bother, i want to ask is this customer service of Shoe Store Company?

B : Hi, yes it is,thank you for calling Shoe Store Company. My name is Nisa. At this time, I'd like to let you know that this call may be recorded for quality assurance and training purposes. How can I help you?                                              

A :  The purpose of my contact was because i want to file a complaint about a new shoe rack that i bought from your shoe store and i found that some damage on the product. One of the layers is broken and some screws are also missing.

B : I'm so sorry to hear that. We truly care about our customers getting the right product fit so what can I help you to fix this?

A : Can i request a refund for the damage product?
                                                                                        
B : Sure thing but before that can I get your full name, phone number and address to check in on that order?

A : Yes sure, 
Name : Nurul Wardatul Hanim Binti Ahmad Zuhriy
Phone number : 01161530010
Adress : No 1, Fasa 1AB, Jalan 5, 33400 Durian Pipit,Lenggong, Perak
           
 B : Alright, I got your information. I'm so sorry that the shoe rack wasn't what you expected. If you send photos, we'll go ahead and send out another shoe rack.
                                                                                       
A : Where do i send the complaint along with the photo as a proof of the damaged shoe rack and do i need to send the file to the website?
                                                                                       
B : You can file a complaint through our official website www.miscellaneous.com , don't forget to attach the photos of the damaged product as evidence.
       
A : Well, I will send the file to that web site. How long does it take for the complaint to be received?
                                                                                          B : It might took several working days. We will contacting you as soon as the refund accepted. I hope you can wait patiently.
       
A : Okay, thank you for giving me the best service.
                                                     
B : Most welcome. Well, Warda it's been great conversation with you! I hope we resolved your issue througly. Let us know if there's anything else we can do for you! Have a wonderful day. Bye! 
                                           
A : That's all, no other issues I'd like to raise. I hope this problem can be resolved as soon as possible. Bye, have a wonderful day too.

Comments

  1. NorFebruary 10, 2022 at 12:21 AM

    Some corrections for the dialogues:

    A : The purpose of my contact was because i want to file a complaint about a new shoe rack that i bought from your shoe store and i found that some damage on the product. One of the layers is broken and some screws are also missing.
    A : The purpose of my call is because I want to file a complaint about a new shoe rack that I bought from your store yesterday. I found some damages on the product. One of the layers is broken and some screws are also missing.

    A : Can i request a refund for the damage product?
    A : Can I request a refund for the damaged product?

    B : It might took several working days. We will contacting you as soon as the refund accepted. I hope you can wait patiently.
    B : It might took several working days. We will contact you once the refund is processed. I hope you can wait patiently.

    B : Most welcome. Well, Warda it's been great conversation with you! I hope we resolved your issue througly. Let us know if there's anything else we can do for you! Have a wonderful day. Bye!
    B : Most welcome. Well, Warda it's been great talking with you! I hope your issue will be resolved soon. Let us know if there's anything else that we can do for you! Have a wonderful day. Bye!

    The dialogues are well-written and they're very detailed as well. Good job!

    ReplyDelete
  2. NisaZimaFebruary 11, 2022 at 7:39 PM

    https://youtube.com/watch?v=lgY1XaNG4TI&feature=share

    ReplyDelete
    Replies
    1. NorFebruary 11, 2022 at 10:52 PM

      Thank you!

      Delete
    2. NorFebruary 13, 2022 at 6:31 PM

      It's good how you include the situation at the beginning of your video and you put extra effort to create a setting. Good job!

      Delete

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